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Support

Setup guidance, troubleshooting and common questions for FRANK’d Mail.

Getting started

  1. Open Apple Mail.
  2. Choose Mail → Settings → Extensions and enable FRANK’d Mail.
  3. Create a new message and add the FRANK’d Mail button to the compose toolbar if needed.
  4. Open FRANK’d Mail and enable Request a read receipt.

Frequently asked questions

Why didn’t I receive a read receipt?

A read receipt is a request. The recipient’s mail client or server may honour it automatically, ask the recipient first, or ignore it.

How do I know a receipt was requested?

Inspect the sent message headers for Disposition-Notification-To. If the optional FRANK’d Mail marker is enabled, you can also look for X-FRANKd-Mail-Receipt: requested.

How do I restore my Lifetime Unlock?

Open FRANK’d Mail, select the Licence tab and choose Restore Purchase.

Does FRANK’d Mail track message opens?

No. FRANK’d Mail does not use tracking pixels, analytics or telemetry. It requests a standards-based read receipt through the recipient’s mail system.

How do I uninstall FRANK’d Mail?

Disable the extension in Mail → Settings → Extensions, quit Apple Mail, then move FRANK’d Mail from Applications to the Bin.

Contact support

Before publishing this page, replace the email address below with the support address you want customers to use.

Email: Support@The-Cave.uk

When contacting support, include your macOS version and FRANK’d Mail version. Please do not send passwords, private keys, payment details or other sensitive information.